Role & Responsibilities:

Are you passionate about delivering exceptional customer service experiences? Join our team as a Customer Service Executive and play a vital role in ensuring customer satisfaction and smooth operations.

  • Efficient Record-Keeping: Maintain meticulous records of customer interactions, process accounts, and organize documents to ensure accuracy and accessibility.
  • Information Accuracy: Provide customers with accurate, valid, and complete information using appropriate methods and tools, ensuring their needs are met effectively.
  • Communication Excellence: Adhere to communication procedures, guidelines, and policies to ensure consistent and professional interactions with customers across various channels including phone, email, mail, and social media.
  • Complaint Resolution: Address customer complaints promptly and effectively, offering appropriate solutions and alternatives within specified time limits. Follow up to ensure resolutions are satisfactory and issues are resolved to the customer’s satisfaction.
  • Shipment Tracking: Track the shipment of final products according to customer requirements, providing updates and assistance as needed to ensure smooth delivery processes.
  • Logistics Reporting: Prepare accurate and timely logistics reports for customers, ensuring transparency and accountability in all transportation-related activities.
  • Delivery Monitoring: Monitor deliveries closely, proactively addressing any issues or concerns to ensure customer satisfaction and timely fulfillment of orders.
  • Transportation Management: Maintain accurate logs of all transportation and goods, ensuring compliance with regulations and adherence to company policies.
  • Communication Skills: Demonstrate strong oral and written communication skills to effectively convey information and resolve customer inquiries with professionalism and empathy.


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